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Credit Card Policy/Refund Policy

General Refund Policy
  1. Refunds may be issued if you cancel out of a program a minimum of 1 week prior to it     beginning.  Cancellation fees apply as follows:
  • Summer program - 1st installment cancellation fee is deducted
  • Winter program - a $50 cancellation fee is deducted
   2.  Refunds will not be issued after a program has already started

Credit Card Refund Policy

  1. In order to be refunded the customer must provide a completed W-9 form, before refund can be processed.
  2. All refund participants will be cross referenced with the City of Waterbury Tax office for outstanding balances.  Before a customer receives a refund any outstanding balances will be held against the refund portion after the cancellation fee is applied.
  3. Refunds will only be process in check form.  After steps 1 and 2 are satisfied.  We cannot refund to your credit card/debit card.  Refund payments can take up to 4-6 weeks to process.